Q :- We have supplied goods to a client who is now un-contactable through any route. As the client is in another country how can we proceed?

A :- It is possible the client may have re-located without informing suppliers, they may be avoiding contact due to cash flow problems or even have gone into liquidation. In any case we will trace the key personnel and proceed directly to ascertain the likelihood of recovery and if necessary log the debt with the liquidators and monitor closely for dividend payout.

Q :- Our Company supplied an expenses credit card to a member of the senior management of our client. This person has now moved companies and the balance remains open. The client refuses to settle as the card is in the employees name and should be paid and claimed back. How do we stand with the client?

A :- This is correct in cases where an employee has this arrangement. We will trace the person in question and approach them directly for settlement. Very often the previous employer will be involved to mediate and assure the ex employee that once settled they will be immediately reimbursed. We have almost a 100% success rate with these cases.

Q :- Our facility has treated a patient who was on holiday and they have since returned to their home country and left only very basic contact details and no insurance details at all. We have had our invoices returned as “not known at this address” and are unable to trace any other details. Can you help recover this or should we assign it to “bad debt”?

A :- This is our main speciality area. We can trace through our network almost any individual globally and either gather and process their insurance cover or negotiate directly where it falls into the “self pay” category. The worst case scenario may well be that you have a Mr Wong from somewhere in China! We have even managed to trace and recover cases with information as limited as above.

Q :- We have had a response from the patient’s insurers that they are going to deny the claim on the grounds of “pre-existing condition” – the patient is not responding to any form of communication – where do we go with this case?

A :- We would firstly pressurise the insurance and fully investigate the policy via the underwriters to ensure this was not miss-sold. Once it becomes clear that this is an actual clause and the patient was fully aware, we would then involve them directly and with absolute discretion and professionalism recover the outstanding debt directly. Very often the immediate family will assist as they are usually very satisfied with the treatment received and also grateful for the facility’s often vital assistance in preserving the health of their nearest and dearest.

Q :- How do you invoice the client for services provided, how can this be gauged before placement?

A :- We operate a policy of visible charges and levy these only on funds recovered on behalf of our clients. A case can be assigned to us with no charge whatsoever and should we be unsuccessful no administrative costs are incurred and the case is simply closed. Our core charges are outlined in the “placement” page of our site.

Q :- We already have a main collection company based in Switzerland but are not satisfied with having to pay their commission rates on the higher value files as they have no “sliding scale” of charges. How can we avoid disrupting this set up?

A :- We operate on a consultancy basis and intend to run alongside both your domestic agents and any international agents already in place. We have recently moved our offices from Switzerland ourselves to maintain our competitiveness within the ever demanding marketplace. We of course operate with total confidentiality and take each case as an individual assignment without future obligation.

Q :- We have concerns over patient confidentiality and our National acts regarding data protection and HIPPA compliance here in the US. How do you ensure you can meet these demanding criteria?

A :- We have a fully trained compliance officer on site who is constantly updating our collectors with the latest legislation and ensuring that all work carried out is strictly within all national and international laws and privacy acts to include the “Fair Debt Collection Practices Act”. Our confidentiality agreement and collection services agreement has been drawn up from extensive consultation with our lawyers and provides a concise but extremely comprehensive set of parameters to protect the client, the debtor and ultimately our own staff.

Q :- How do we monitor cases once placed? We need to have a forecast of returns on our total areas of bad debt.

A :- We initially provide a basic report on all files placed within 7 working days. This will detail our expectations of recovery and to what level. We also supply bi-weekly status reports on all cases which will give you first hand insight into the progress of our collection efforts and will provide a forward projection of recovered funds by approximate month.

Q :- How do we receive our recovered funds and when?

A :- We will very often collect funds directly into our client’s accounts or offices as many debtors prefer and trust this route. In this case we will in fact be invoicing you! Where monies are recovered into our own accounts or offices we will deduct the pre-arranged charge and immediately bank transfer the balance.